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How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc
June 15, 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Leveraging the Talent Supply Chain for a Competitive Advantage by SAP America Inc
January 2007 - (Free Research) This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.
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