Lawson Enterprise Asset Management (EAM) Software by Lawson Software. The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps more... >> Discover more offerings from Lawson Software.
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..

Topics Related to Your Search

Enterprise Asset Management (EAM) | Field Service Management | Work Order Management | Business Process Management (BPM) | Facilities Management and Maintenance | Compliance Management/ Sarbanes-Oxley Compliance | Service Organization Management | Equipment Maintenance | Customer Service (General) | Enterprise Resource Planning (ERP)

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Backup Versus Archiving: Firms Need Separate Strategies For Each by Forrester Research Sponsored by: CGS, Canada November 2006 - (Free Research) Data archiving and data retention is one of the most important storage priorities facing IT departments today. With regulatory requirements, legal discovery costs, and internal best practices, organizations must invest in the appropriate technology for data retention. Learn the business benefits of both data archiving and retention now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Realize the Benefits of Design, Operate, Maintain Today by IFS July 2008 - (Free Research) Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Top 10 Things You Should Know About PCI Compliance by Forrester Research (E-mail this company) Sponsored by: Qualys, Inc March 2007 - (Free Research) The PCI Data Security Standard was released to ensure consistent standards for protecting credit card data. However, noncompliance was high since the consequences weren’t clear. Recently, credit card companies threatened punitive consequences for noncompliance. As companies scramble to get compliant, here are the top 10 things they need to know. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Address the Key Implications for Compliance Management by IBM Software Group June 2008 - (Free Research) In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Attribution: A Powerful Tool for Identifying the Sources of Investment Performance by Advent Software, Inc August 2008 - (Free Research) This whitepaper provides an overview of what performance attribution is and how it works. It also analyzes two of the most commonly used attribution models in their approach and in the results they yield. (WHITE PAPER) GO TO WHITE PAPER

Real Estate and Facilities Lifecycle Management by FAMIS Software, Inc., An Accruent Company July 2008 - (Free Research) Aberdeen evaluated 254 enterprises in June 2007 and distinguished Best in Class enterprises by two key measures: percentage of REFLM spend under management and visibility into both spend and process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this company) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

32-bit and 64-bit Windows: The key differences by Intel Corporation. July 2008 - (Free Research) Download this webcast to learn about the key memory issues involved with 64-bit, as well as the decision points to be aware of when looking at X64, X86 and IA64 architectures (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Insights, Challenges and Opportunities for CIOs in Capital Intensive Industries by SAP America, Inc. June 2008 - (Free Research) This paper explores how to create successful energy and asset management programs and how the Business Process Expert Community (BPX) at SAP can facilitate further discussions on the challenges facing CIOs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

64-bit Windows: Five questions to ask before your migration by Intel Corporation. June 2008 - (Free Research) Download this podcast to learn about the key memory issues involved with 64-bit, as well as the decision points to be aware of when looking at X64, X86 and IA64 architectures. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Insights, Challenges and Opportunities for CIO's in Capital Intensive Industries by SAP America, Inc. June 2008 - (Free Research) This mediacast will explore how to create successful energy and asset management programs. Explore key insights, challenges and the opportunities for CIO's and IT to deliver superlative business improvements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: Insights, Challenges and Opportunities for CIO's in Capital Intensive Industries by SAP America, Inc. June 2008 - (Free Research) This mediacast will explore how to create successful energy and asset management programs. Explore key insights, challenges and the opportunities for CIO's and IT to deliver superlative business improvements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Aviation Week's Outsourcing and Maintenance Industry Trends by SAP America, Inc. May 2008 - (Free Research) This study, which was commissioned by SAP in cooperation with Axon Solutions Inc., found that most respondents believe there will be some re-settling of MRO operations internally versus outsourcing during the coming five years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Profitable Growth - Aerospace & Defense Manufacturing by SAP America, Inc. February 2008 - (Free Research) Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in the... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting Mobile Enterprise Operations with GPS: The Benefits are Easy to Find by Intermec March 2008 - (Free Research) Intermec and LinksPoint have developed this white paper to illustrate how GPS can reduce costs and improve efficiency for mobile enterprise operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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