Lawson Enterprise Asset Management (EAM) Software by Lawson Software. The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps more... >> Discover more offerings from Lawson Software.
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..

Topics Related to Your Search

Enterprise Asset Management (EAM) | Maintenance, Repair and Operating Supplies (MRO) | Field Service Management | Service Organization Management | Customer Relationship Management (CRM) | Work Order Management | Factory Automation and CIM | Enterprise Resource Planning (ERP) | Equipment Maintenance | Process Control (HMI-SCADA)

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ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Top 10 Things You Should Know About PCI Compliance by Forrester Research (E-mail this company) Sponsored by: Qualys, Inc March 23, 2007 - (Free Research) The PCI Data Security Standard was released to ensure consistent standards for protecting credit card data. However, noncompliance was high since the consequences weren’t clear. Recently, credit card companies threatened punitive consequences for noncompliance. As companies scramble to get compliant, here are the top 10 things they need to know. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Akamai Insight: Time to Market Matters for Online Video Media by Akamai Technologies. May 2008 - (Free Research) Akamai, with Stream OS, provides a streamlined video distribution workflow and a scalable, global distribution platform to get more media to market, faster than ever. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup Versus Archiving: Firms Need Separate Strategies For Each by Forrester Research Sponsored by: CGS, Canada November 2006 - (Free Research) Data archiving and data retention is one of the most important storage priorities facing IT departments today. With regulatory requirements, legal discovery costs, and internal best practices, organizations must invest in the appropriate technology for data retention. Learn the business benefits of both data archiving and retention now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Optimizing Today's CRM Business Processes by TechExcel August 2008 - (Free Research) TechExcel Service Suite gives organizations the total visibility and actionable intelligence you demand for all service desk, asset management and customer support business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel August 2008 - (Free Research) This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Chapter 5: Understanding the Data Collection Process by Symantec Corporation. August 2008 - (Free Research) Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Lawson Enterprise Asset Management (EAM) Software by Lawson Software (E-mail this company) The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps you to maximize equipment availability, minimize downtime, increase operational capacity and efficiency and corporate profitability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Realize the Benefits of Design, Operate, Maintain Today by IFS July 2008 - (Free Research) Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

AC Drives and Industrial AC Motors by Automation Direct AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Programmable Logic Controller Product Lines (PLCs) by Automation Direct Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

NEMA Electrical Enclosures & Industrial Cabinets by Automation Direct AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

MicroMain XM Enterprise™ - Enterprise Asset Management (EAM) Software by MicroMain Corporation MicroMain XM Enterprise™ enables your enterprise to conserve resources through strategic, comprehensive asset management. This enterprise asset management (EAM) system enables you to optimize your plant or industry assets and generate higher profits, reduce equipment downtime, increase asset availability, and make cost-effective purchases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Address the Key Implications for Compliance Management by IBM Software Group June 2008 - (Free Research) In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Attribution: A Powerful Tool for Identifying the Sources of Investment Performance by Advent Software, Inc August 2008 - (Free Research) This whitepaper provides an overview of what performance attribution is and how it works. It also analyzes two of the most commonly used attribution models in their approach and in the results they yield. (WHITE PAPER) GO TO WHITE PAPER

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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